Warranty Policy

1. Introduction

Welcome to Cros Border Trading LLC. We are committed to providing high-quality consumer electronics and exceptional customer service. This warranty policy outlines the terms and conditions for warranty claims on products purchased through our website.

2. Scope of Warranty

Product Category	Products	Warranty Duration	Warranty Coverage
Consumer Electronics	Smartphones, Tablets, Smartwatches, VR, Fitness Trackers, Action Cameras, DSLR Cameras, Instant Cameras, Drones, Gimbals, Headphones, Speakers, Home Audio Systems, Streaming Devices, Macs, iPads, iPhones, Apple Watch, S Series, Fold Series, Flip Series, Samsung Tablets, Samsung Watch, Buds, Windows Laptops, Chromebooks, Ultrabooks, 2-in-1 Laptops, Business Laptops, Workstation Laptops, Desktops, Monitors, Printers, Projectors, Networking, Processors, Graphics Cards, Mother Boards, RAM, CPU Coolers, Power Supplies, Storage, Cooling Fans, Computer Cases, Consoles, PlayStation, Nintendo, Xbox, Video Games, Gaming Monitors, Gaming Mice, Gaming Keyboards, Gaming Headsets, Gaming Speakers, Gaming Mousepads, Gaming Mics, Gaming Bags, Controllers, Racing Simulators, Other Gaming Accessories, Legion, ROG, TUF, MSI, Predator, Alienware, Omen, Razer, Nitro, Laundry, Refrigerators, Fans, Air Purifiers, Air Coolers, Blenders & Mixers, Toasters & Ovens, Coffee & Tea Makers, Food Processors & Choppers, Electric Kettles, Air Fryers & Deep Fryers, Slow Cookers & Rice Cookers, Juicers & Extractors, Specialty Kitchen Appliances, Vacuums & Floor Care	12 months	Manufacturing defects and malfunctions
Electronics Accessories	Smart Accessories, AirPods, Apple Accessories, Power Banks, Wireless Chargers, Chargers & Cables, Adapters & Connectors, Cases & Covers, Screen Protectors, Memory Cards, Mounts & Stands, Monitor Arms, Stylus Pens, Keyboards & Mice, Bags & Cases, Docking Stations, Cooling Pads, Privacy Screens & Filters	6 months	Manufacturing defects and malfunctions
Non-Electronic Products	Gaming Chairs, Gaming Desks, Home Comfort Accessories	N/A	Not applicable
Other Products	Perfumes	N/A	Not applicable

3. Warranty Coverage

Category	Warranty Duration	Coverage Details
Consumer Electronics	12 months	The warranty covers manufacturing defects and malfunctions. It does not cover damage caused by misuse, accidents, unauthorized repairs, or normal wear and tear.
Electronics Accessories	6 months	The warranty covers manufacturing defects and malfunctions. It does not cover damage caused by misuse, accidents, unauthorized repairs, or normal wear and tear.
Non-Electronic Products	N/A	These products are not covered by our warranty policy. Please inspect the products upon delivery and contact us immediately if there are any issues.
Other Products	N/A	Perfumes are not covered by our warranty policy. Please inspect the products upon delivery and contact us immediately if there are any issues.

4. Warranty Claim Process

Step	Details
Contact Us	Reach out to our customer service team at cs@crosborder.com or +971557867672.
Provide Details	Include your order number, product details, and a description of the issue.
Documentation	Attach any supporting documentation, such as photos or videos of the defect.
Claim Evaluation	Our team will evaluate the claim and determine if it meets the criteria for warranty coverage. You may be asked to return the defective product to our designated return center in the UAE.
Resolution	If the claim is approved, we will, at our discretion, repair or replace the defective product or provide a refund. Replacements or repairs will be processed within a reasonable time frame.

5. Defect Within 7 Days

Criteria	Details
Eligibility	Defect found within 7 days from delivery date
Customer Charges	None
Company Responsibility	Cros Border Trading LLC will bear all charges

6. Regular Warranty Claims

Criteria	Details
Customer Responsibility	Customs duties, taxes, and return shipping costs

7. Exclusions and Limitations

Exclusion	Details
Validity	The warranty is only valid for the original purchaser and is non-transferable.
Modifications	The warranty does not cover products that have been modified or altered.
External Factors	The warranty does not cover damages caused by external factors, including but not limited to natural disasters, accidents, or unauthorized repairs.

8. International Warranty

Criteria	Details
Coverage	Products shipped internationally are covered under this warranty policy. However, for regular warranty claims, customers are responsible for any customs duties, taxes, or return shipping costs.

9. Contact Information

Contact Method	Details
Email	cs@crosborder.com
Phone	+971557867672

10. Amendments

Cros Border Trading LLC reserves the right to amend this warranty policy at any time. Any changes will be posted on our website.

By purchasing from Cros Border Trading LLC, you agree to this warranty policy. Thank you for your business and trust in our products.