FAQs

1. How long does shipping take?

Shipping times can vary depending on the destination. Typically, orders are processed and shipped within 2 business days. Local shipping within the UAE takes 2-3 business days, while international shipping may take up to 4-5 business days. You may also refer to our shipping policy for more details. 

2. Do you provide tracking information for orders?

Yes, we provide tracking information for all orders. Once your order has been shipped, you will receive an email with tracking details so you can monitor the progress of your shipment.

3. Can I return or exchange products?

Yes, we accept returns and exchanges within 30 days of delivery. Please refer to our Return and Refund policy for more information on eligibility and instructions for initiating a return or exchange.

4. Are there any additional fees or hidden costs?

No, there are no additional fees or hidden costs associated with our products. The price you see on our website is the final price you pay, excluding any applicable taxes or shipping fees.

5. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for larger orders. Please contact our customer service team for more information on pricing and availability for wholesale orders.

6. Are the products on your website authentic?

Yes, we work with reputable suppliers and manufacturers to source high-quality and authentic products. We strive to ensure the authenticity and quality of all products offered on our website.

7. Do you ship internationally?

We currently ship in the United Arab Emirates, India, Kenya, Kuwait, Libya, Nigeria, Qatar, Saudi Arabian and United States.. However, please note that shipping times and fees may vary depending on the destination. Typically, international shipping may take up to 4-5 business days. Please contact our customer service team for more information on international shipping options.

8. How can I contact customer support?

You can contact our customer support team via email at cs@crosborder.com  or through our website's live chat feature during business hours. We are committed to providing excellent customer service and will respond to your inquiries promptly.

9. What payment methods do you accept?

We accept a variety of payment methods, including major credit cards and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and other secure payment options.

10. How do I cancel my order?

If you need to cancel your order, please contact our customer support team as soon as possible. Orders can be canceled before they are shipped. Once the order is shipped, you will need to follow our Return and Refund policy

11. What should I do if I receive a damaged or defective product?

If you receive a damaged or defective product, please contact our customer support team immediately. We will provide instructions on how to return the item and either offer a replacement or a refund, as per our Return and Refund policy

12. How do I apply a discount code or coupon?

To apply a discount code or coupon, enter the code at checkout in the designated field. The discount will be applied to your order total automatically.

13. What should I do if I haven't received my order?

If you haven't received your order within the estimated delivery time, please check the tracking information provided in your shipment confirmation email. If you still need assistance, contact our customer support team for further help.

14. Are All Your products Actually Held In Stock?

Yes all Products listed in our shop are held in stock. We ship our products directly from our stock so you can be assured of speedy delivery. 

15. Is it safe to use my banking and card details on your Website?
Yes, shopping on our Website is completely safe. We use leading payment gateway providers that are Verisign Secured and PCI Compliant. At no point during the payment process do we handle your banking and card details, or store your banking and card details after the order is placed.

16. Are my personal details safe on the Website?
Yes, we take utmost care in keeping your personal information safe and secure. We do not sell your information to any third-parties. For more details, refer to our Privacy Policy.

17. Can I exchange or returns an item?
We do accept exchanges and they follow the same conditions as returns.

– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The item should have in its original packaging with all the tags etc.
– The return or exchange request is made within 30 days of delivery

To request an exchange, please submit your request via the “contact us” form. A member of our support staff shall respond as soon as possible.