Warranty Policy

Warranty Policy - Cros Border Trading LLC

1. Introduction

Welcome to Cros Border . We are committed to providing high-quality consumer electronics and exceptional customer service. This warranty policy outlines the terms and conditions for warranty claims on products purchased through our website.

2. Scope of Warranty

Product Category Products Warranty Duration Warranty Coverage
Consumer Electronics Smartphones, Tablets, Smartwatches, VR, Fitness Trackers, Action Cameras, DSLR Cameras, Instant Cameras, Drones, Gimbals, Headphones, Speakers, Home Audio Systems, Streaming Devices, Macs, iPads, iPhones, Apple Watch, S Series, Fold Series, Flip Series, Samsung Tablets, Samsung Watch, Buds, Windows Laptops, Chromebooks, Ultrabooks, 2-in-1 Laptops, Business Laptops, Workstation Laptops, Desktops, Monitors, Printers, Projectors, Networking, Processors, Graphics Cards, Mother Boards, RAM, CPU Coolers, Power Supplies, Storage, Cooling Fans, Computer Cases, Consoles, PlayStation, Nintendo, Xbox, Video Games, Gaming Monitors, Gaming Mice, Gaming Keyboards, Gaming Headsets, Gaming Speakers, Gaming Mousepads, Gaming Mics, Gaming Bags, Controllers, Racing Simulators, Other Gaming Accessories, Legion, ROG, TUF, MSI, Predator, Alienware, Omen, Razer, Nitro, Laundry, Refrigerators, Fans, Air Purifiers, Air Coolers, Blenders & Mixers, Toasters & Ovens, Coffee & Tea Makers, Food Processors & Choppers, Electric Kettles, Air Fryers & Deep Fryers, Slow Cookers & Rice Cookers, Juicers & Extractors, Specialty Kitchen Appliances, Vacuums & Floor Care 12 months Manufacturing defects and malfunctions
Electronics Accessories Smart Accessories, AirPods, Apple Accessories, Power Banks, Wireless Chargers, Chargers & Cables, Adapters & Connectors, Cases & Covers, Screen Protectors, Memory Cards, Mounts & Stands, Monitor Arms, Stylus Pens, Keyboards & Mice, Bags & Cases, Docking Stations, Cooling Pads, Privacy Screens & Filters 6 months Manufacturing defects and malfunctions
Non-Electronic Products Gaming Chairs, Gaming Desks, Home Comfort Accessories N/A Not applicable
Other Products Perfumes N/A Not applicable

3. Warranty Coverage

Category Warranty Duration Coverage Details
Consumer Electronics 12 months The warranty covers manufacturing defects and malfunctions. It does not cover damage caused by misuse, accidents, unauthorized repairs, or normal wear and tear.
Electronics Accessories 6 months The warranty covers manufacturing defects and malfunctions. It does not cover damage caused by misuse, accidents, unauthorized repairs, or normal wear and tear.
Non-Electronic Products N/A These products are not covered by our warranty policy. Please inspect the products upon delivery and contact us immediately if there are any issues.
Other Products N/A Perfumes are not covered by our warranty policy. Please inspect the products upon delivery and contact us immediately if there are any issues.

4. Warranty Claim Process

Step Details
Contact Us Reach out to our customer service team at cs@crosborder.com or +971557867672.
Provide Details Include your order number, product details, and a description of the issue.
Documentation Attach any supporting documentation, such as photos or videos of the defect.
Claim Evaluation Our team will evaluate the claim and determine if it meets the criteria for warranty coverage. You may be asked to return the defective product to our designated return center in the UAE.
Resolution If the claim is approved, we will, at our discretion, repair or replace the defective product or provide a refund. Replacements or repairs will be processed within a reasonable time frame.

5. Defect Within 7 Days

Criteria Details
Eligibility Defect found within 7 days from delivery date
Customer Charges None
Company Responsibility Cros Border Trading LLC will bear all charges

6. Regular Warranty Claims

Criteria Details
Customer Responsibility Customs duties, taxes, and return shipping costs

7. Exclusions and Limitations

Exclusion Details
Validity The warranty is only valid for the original purchaser and is non-transferable.
Modifications The warranty does not cover products that have been modified or altered.
External Factors The warranty does not cover damages caused by external factors, including but not limited to natural disasters, accidents, or unauthorized repairs.

8. International Warranty

Criteria Details
Coverage Products shipped internationally are covered under this warranty policy. However, for regular warranty claims, customers are responsible for any customs duties, taxes, or return shipping costs.

9. Contact Information

Contact Method Details
Email cs@crosborder.com
Phone +971557867672

10. Amendments

Cros Border   reserves the right to amend this warranty policy at any time. Any changes will be posted on our website.

By purchasing from Cros Border Trading LLC, you agree to this warranty policy. Thank you for your business and trust in our products.